| Plan | 1+5
$395/mo. |
1+10
$695/mo. |
2+15
$795/mo. |
2+20
$895/mo. |
2+25
$1495/mo. |
2+40
$1795/mo. |
| Number of Servers | 1 | 1 | 2 | 2 | 3 | 4 |
| Number of Workstations | 5 | 10 | 15 | 20 | 25 | 40 |
| Weekly status reports | ||||||
| Unlimited support | ||||||
| Security Updates for Servers & Workstations | ||||||
| Software Patch Updates for Workstations & Severs | ||||||
| 24×7 access to support Remote monitoring and updates |
||||||
| Backup scheduling, testing and monitoring | ||||||
| Virus scan setup monitoring | ||||||
| Server and error logs monitoring | ||||||
| Servers configured for remote access | ||||||
| Workstations configured for remote assist | ||||||
| Firewall(s) configuration & monitoring | ||||||
| Travel / trip charge | ||||||
| 3rd Party Vendor Support | ||||||
| Agreement Term | 1 Year | 1 Year | 1 Year | 1 Year | 1 Year | 1 Year |
| Support Hours |
||||||
| On Site Visits | Once Every 4 Weeks | Bi-Weekly | Bi-Weekly | Bi-Weekly | Weekly | Weekly |
| Support Hours | M-F 8am 6pm |
M-F 8am 6pm |
M-F 8am 6pm |
M-F 8am 6pm |
M-F 8am 6pm |
M-F 8am 6pm |
| After Hours Support | M-F 6pm 8am Sat&Sun |
M-F 6pm 8am Sat&Sun |
M-F 6pm 8am Sat&Sun |
M-F 6pm 8am Sat&Sun |
M-F 6pm 8am Sat&Sun |
M-F 6pm 8am Sat&Sun |
| Misc Fees | ||||||
| One Time Setup Fee | $500 | $1500 | $1500 | $1500 | $1500 | $1500 |
| Unscheduled On Site Visits 2HR Min |
$85/HR | $85/HR | $85/HR | $85/HR | $85/HR | $85/HR |
| After Hours On Site Support 2HR Min | $125/HR | $125/HR | $125/HR | $125/HR | $125/HR | $125/HR |